Question

As Nick walks into Mesa Cycles, a local bike shop, he feels at ease owing to the decent lighting and soothing background music of the store. He is also impressed with the layout of the store and the easy navigation it provides as he shops. From the given information we can conclude that Mesa Cycles has a well-designed:

Answer 1

Servicescape

Step-by-step explanation:

Servicescape is the model which is designed to emphasize the impact of physical environment on the customer who is obtaining the service. Mesa Cycles has also followed service scape model in order to attract its customers with the physical environment. The decent lighting in the shops appeals the visitor. Soothing background music adds pleasure and the layout of the store also impresses the Nick.