Question

1. Name several business etiquette guidelines that promote positive workplace conversations, in the office and at work-related social functions.

2. How can you ensure that your telephone calls on the job are productive? Name at least six suggestions.
3. List at least three guidelines that courteous cell phone users follow to avoid offending others.

Answer 1

Please see explanations below

Step-by-step explanation:

1.

• Ignore or avoid negative remarks when interacting with people either at work or anywhere.

• Give sincere and specific praise to people when they surpass your expectation.

• Always use correct names and titles when addressing people.

• Always choose appropriate topics when sending mails or when communicating.

• Recognize people for good work

• listen to learn in order to be better

2.

• Be smart, cheerful and accurate at all times

• One has to be professional and courteous at all times

• Avoid small or irrelevant talk that can waste too many time hence causes delay in hitting the point of making the call

• Always end the call with a tactful cue without the receiver being offended

• Summarize the points of the call in order to be sure everyone is satisfied with the discussion.

• Plan an agenda to handle calls in-order to know what one has to discuss

3.

• When in a face to face conversation, be sure you pay utmost attention or avoid having divided attention

• One should learn how to lower his or her voice when making calls openly

• Receiving calls when you are already engaged in a face to face conversation is disrespectful hence should not be imbibed.