Answer:
0.1048
Explanation:
The computation of probability that they receive 10 calls in the next hours is shown below:-
Average which is given in the question 5 minutes between calls = 5/60 calls an hour so it becomes 12 calls per hour
So,
P(X = 10)
= 0.1048
Therefore for computing the probability that they receive 10 calls in the next hours we simply applied the above formula.