Question

Following Professional Telephone and Voice Mail Etiquette

Despite the heavy reliance on e-mail, in certain situations calling may be the most efficient channel of communication, whether mobile or on your office line. Be sure to understand professional expectations for telephone, cell phone, and voice mail etiquette.
Identify the telephone etiquette that will make your telephone calls productive.
a) Be cheerful and accurate.
b) Be professional and courteous.
c) Be brisk when rushed.
d) End the call politely.
e) Use a three-point introduction.

Answer 1

a) Be cheerful and accurate.

b) Be professional and courteous.

c) Be brisk when rushed.

d) End the call politely.

e) Use a three-point introduction.

Step-by-step explanation:

For make the telephone calls productive we need to identify and analyzed the telephone etiquettes which are as follows

a. Be cheerful and accurate: It means passing the correct information with no fear and in enjoyable way

b. While attending the call talk in professional way

c. Be active and energetic while attending the call

d. While ending the call talk in politely way

e. Here three point introduction refers that introduce yourself, what is the purpose, and it is right time to talk with you

All above points are necessary