Question

A customer contacts the help disk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%. Which of the following components are the MOST likely causes the issue? (Select three.)

A. LCD power inverter
B. AC adapter
C. Battery
D. Processor
E. VGA card
F. Motherboard
G. Backlit keyboard
H. Wireless antenna

Answer 1

A, B and C

Step-by-step explanation:

When talking about a computer or laptop charging, there are ONLY 3 things that matter.

The Battery - This is where the electricity or "wall juice" is stored.

AC Adapter - This is how the Battery gets its juice, it plugs into the computer itself.

LCD Power Adapter - This plugs into the wall to pull the electricity from the grid into your computer passing through AC Adapter.

On a side note... the most logical reason the computer could not be going over 15% nor charge anymore than 30mins is because the battery has been shortened by either a storm or a power surge.