Answer:
needs assessment.
Step-by-step explanation:
The needs assessment phase corresponds to the analysis that the company conducts on the performance of employees and identifies if there are any flaws that can be corrected with the aid of training.
Therefore, it is necessary for the company to define what are the goals and objectives that can be achieved in this process and to define which type of training will be most effective for the development of the employees' skills and competences to reach the determined objectives.
There are several reasons why companies need to assess whether there is a need for training, some are usually the result of new hires, job redesign, changes in organizational processes, new systems, technologies, etc.
It is necessary that the data collection for the needs assessment be carried out through research and constant monitoring of the tasks, in order to identify what can be improved in the company from training.
This method is effective for organizations to increase the capacity of employees by encouraging learning and motivation to work, in addition to reducing employee turnover and unnecessary expenses, in addition to being a process that encourages continuous improvement, which is essential for the processes organizations operate at their optimal capacity.