Answer:
The literary device used by the author in the passage is Conflict
Step-by-step explanation:
From the passage,Reyna called her office and told her boss she is having a little car trouble. The literary device used by the author in the passage is Conflict
Literary devices are those structures which is used by writers to pass across the message of the story in a more simpler or unambiguous way so that the readers will grasps the story and all the happenings easily.
From the passage, CONFLICT was the literary device used, specifically External Conflict where in the main character of the story finds himself or herself in the midst of struggle against outside forces.