Question

Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods about 106 customers arrive per hour for service. Given number of tables and chairs, and the typical time it takes to serve a customer, they the owners estimate they can serve on average about 162 customers per hour. Use Exhibit 5.6.During these nights, are they in the zone of service, the critical zone, or the zone of nonservice?Critical zoneZone of serviceZone of nonservice

Answer 1

Zone of service

Step-by-step explanation:

Zone of service is the period where there is intensive service to be rendered to customers because of the number present per hour. Since they can serve 162 customers per hour, one can estimate that they would be serving about a thousand customers per night within a six-hour period. In the zone of service, every hand would usually be on deck and the tables and chairs would be fully occupied with customers making their food and drink demands.