Question

The number of support staff needed to handle the volume of incidents in a help desk operation is a similar problem to the number of cashiers a grocery store needs to keep checkout lines from getting too long.

a. True
b. False

Answer 1

a. True

Step-by-step explanation:

The number of support staff needed to handle the volume of incidents in a help desk operation depends on the amount of calls that are received at different times and according to that a number of staff is defined to handle the calls without having customers waiting for a long time on the phone which is the same that happens with the number cashiers at a grocery store which is determined based on the amount of people in the store to avoid long lines and we can see that the stores have more cash registers open when they are full of people.