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Carolina, the accountant for Duke Manufacturing, tells Jacob, who works in customer service for Duke, that that their company's customer satisfaction rating predicts sales revenue in dollars. Carolina's comment indicates that the customer satisfaction rating is

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Answer: A LEADING INDICATOR

Explanation: A leading indicator is an economic factor that changes before the rest of the economy begins to go in a particular direction. It is output oriented and predictive in nature as it helps to predict significany changes in an economy.

Duke Manufacturing company's customer satisfaction rating prediction of sales revenue in dollars is a typical example of a LEADING INDICATOR.

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