Question

Workplace Messaging and Texting

Instant messaging (IM) enables users to communicate in real time via the Internet.
Complete the following sentence about instant messaging.
IM communication tends to be conducted_______.
IM is increasingly used by businesses. Ider_____workers find IM useful.
A. In real time
B. Litigation
C. Presence functionality
D. Convenience
E. Speed
F. Unobtrusiveness
G. Control
Before using instant messaging on the job, obtain permission and follow best practices for professional use. IM is increasingly used by businesses. Identify the reasons workers find IM usefil.
A. Litigation
B. Presence functionality
C. Convenience
D. Speed
E. Unobtrusiveness
F. Control
Before using instant messaging on the job, obtain permission and follow best practices for professional use.
To ensure that people don't waste their time trying to reach you, you should:______.
A. Beware of jargon, slang, and abbreviations.
B. Keep your IM presence status current.
C. Learn about your organization's IM policies.
Read the following IM transcript.
A. Gene Kestler: Did you hear about the new customer?
B. Gene Kestler: Dude! Where are you! We need to talk NOW!
C. Gene Kestler: Come on Herb.
Does the preceding IM transcript apply professional best practices?
A. No
B. Yes

Answer 1

1. IM communication tends to be conducted in real time.

Instant Messaging as the phrase shows is supposed to be instantaneous. This means that communication must happen in real time regardless of where the parties involved are located.

2.Identify the reasons workers find IM useful;

Presence functionality

This allows the person who wants to send a message know whether the intended recipient is online to receive the message which is useful is knowing if information required can be readily available.

Convenience

This type of messaging is convenient as it is readily accessible on our phones and allows for informal communication.

Speed

As it is Instantaneous, the recipient receives the message immediately and can reply immediately as well.

Unobtrusiveness

IM is unobtrusive to others because it can be done quietly on one's mobile device without disturbing others unlike phone calls.

3. B. Keep your IM presence status current.

It is important that people know whether they can reach you or not to enable them get instantaneous information from you. As such, it is important that you let them know your IM status at all times so that they know whether they can reach you or not and avoid wasting time if they cannot.

4. No.

Two things are majorly wrong with this conversation.

Firstly, Gene Kestler is talking to their own self. They should have checked whether Herb was online first before messaging. And if they did and Herb said they were yet they are not responding, Gene should wait till they get a response before sending more messages.

Secondly, Gene seems to be taking a forceful tone with Herb and even if this is made in jest, it can still be misconstrued. Gene should make better use of the cache of emojis present in IM applications to convey emotions better.