Question

The balanced scorecard measures financial and nonfinancial performance of a business. The balanced scorecard measured four areas. Identify one of the following that is not included as a performance measurement.

1. Internal Process
2. Employees
3. Innovation and learning
4. Financial

Answer 1

2. Employees

Step-by-step explanation:

The balanced scorecard is a standard used by managers in organizations to account for the progress made in the running of the business. Just like a driver would need indicators to explain the progress made in his journey, managers also use key indicators to monitor the progress made by the company. The four key indicators employed by managers are;

1. Internal Process

2. Customer Perspective

3. Innovation and learning

4. Financial perspective.

The financial perspective is very important to the managers, and the other three indicators have a telling effect on the level of financial progress made by the organization.