Answer:

And for this case we can use the complement rule and we got:

And we can use also the cumulative distribution function given by:

And replacing we got:

Explanation:
For this case we can define the random variable of interest X as "The length of time spent waiting in line at a certain bank" and for this case we know that the distribution for X is given by:

And for this case we want to find the following probability:

And for this case we can use the complement rule and we got:

And we can use also the cumulative distribution function given by:

And replacing we got:
