Question

You have just learned that one of your customers, Tom’s Discount Store, has received a shipment of faulty goods from your warehouse. The total cost of the merchandise is $2,500. Your company has a returned goods policy that allows you to return only $500 worth of your product at one time unless a reciprocal order is placed. What would you do? And Why

Answer 1

Answer: d. Go to Tom's as soon as possible that day, check the shipment to see if there are any undamaged goods that can be put on the shelf, take a replacement order from Tom's manager, and phone in the order immediately.

Step-by-step explanation:

This indeed would be the best course of action because some of the goods will be saved while at the same time increasing your company's relationship and profile with Tom's Discount Store.

This is because Tom will be very pleased at the prompt and personal response to the situation and be more receptive towards the solution.

Once the items that are damaged are identified, placing a replacement order immediately is in line with your company's policy of returning goods over $500 if a reciprocal order is placed immediately.

With this course of action, you would endear your company to Tom's Discount store as well as manage to sell the goods in total.