Answer:
Hey!
Your answer is A: Heat must be added or removed
Step-by-step explanation:
For example...
To change water from a liquid to a solid, you have to change its molecular composition and change the bondages between the Hydrogen and Oxygen molecules...
This is only done when you add heat / remove through Vaporization / Condensation!
To change a substance's state is a REVERSIBLE process meaning you have to add or remove energy (heat) to change its state!