Question

When Randy, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. At first Randy thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. Randy was able to discover the cause of the problem by utilizing ______ skills.

Answer 1

Conceptual skills

Step-by-step explanation:

Conceptual skills are inmate skills that enables one to have an understanding of complex problems or situations and also able to proper solutions to them in a creative manner. It is a skill that enables one to think creatively and proffer solutions to problems in a dynamic way.

When difficult situations arises, conceptual skills creates an initiative approach to those scenarios with a view to solving them hence needed by individuals and managers to effectively guide a business.

As in the above scenario, Randy was able to discover that poor attitude was actually the cause of poor sales among the employees due to the conceptual skill he possesed.