Answer:
You have to multiply by the complex conjugate because the denominator has to be a real number. By multiplying the complex conjugate you can transform the denominator in to a real number.
Explanation:
So that the denominator is a real number. I know that doesn't sound like a good reason, but it is the reason mostly by convention. You don't want complex i's floating all over the answer. There should be just one i.
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