22. Communication that takes place between a manager and employees of other workgroups is called ………… communication.
23. Business depends on communication.
True or False
24. For many businesses and non-profit and government organizations, communication and information are not important to survive.
True or False
25. Strong communication skills are NOT vital for professionals in the business world.
True or False
26. Nonverbal communication means that a message is written rather than spoken.
True or False
27. Effective communication is a key to success in business.
True or False
28. Communication ability consistently ranks last among the skills that employers look for in college graduates.
True or False
29. Because of automation and restructuring, managers are likely to take care of their own writing, data entry, and phone calls rather than relying on secretarial support.
True or False
30. Form letters can be used in all business writing situations.
True or False
31. The higher you rise in an organization, the less you will be able to rely on form letters.
True or False
32. Form letters are a good solution for high-level professionals who need to deal with non-routine situations quickly and efficiently.
True or False
33. Communication is the exchange of information between a sender and a receiver.
True or False
34. In organizations, only top managers are sources of information or messages.
True or False
35. Encoding is the receiver's response to the sender's message.
True or False
36. The terms verbal communication and oral communications are interchangeable.
True or False
37. Communication must include a verbal component.
True or False
37. Decoding is the process of converting a message into symbols that people will understand.
True or False
38. The main advantage of written communication is that it provides a permanent record of a message.
True or False
39. Communication outside an organization is more important than communication inside an organization
True or False
40. The goal of establishing a favourable relationship between the sender and the receiver is appropriate for internal communication but not the external communication
True or False