Final answer:
To resolve the printer access issue, check the switch port configuration, Access Control Lists, and ensure that the user has the necessary printer permissions.
Step-by-step explanation:
If one user cannot access the printer but can access the internet, while another user on the same floor and department can access both, there are several aspects you should check on your network switch to troubleshoot the issue:
- Port Configuration: Ensure the switch port to which the user is connected is configured correctly and has access to the printer's VLAN if your network is segmented into VLANs.
- Access Control Lists (ACLs): Verify that the Access Control Lists are properly set up to allow the user's device to communicate with the printer.
- Printer Permissions: Check that the user's account is granted the necessary permissions to access the printer within the network settings.
These steps should help to diagnose and resolve the access issue. It is crucial to ensure the user's port has the right configurations, that ACLs haven't been mistakenly configured to block access, and the user has appropriate permissions set in the network to print.