Question

You have two users who work on the same floor and belong to the same department. The organization has strict rules implemented for printer access. One of the users is unable to access the printer but has access to the Internet. What should you check on your switch

Answer 1

To solve the user's printer access issue, check the VLAN configuration, port security settings, and ACLs on the switch to ensure that there are no network restrictions preventing access to the printer.

Step-by-step explanation:

If one user cannot access the printer but has Internet access, there are several settings on the switch that you should check.

• Firstly, ensure that the VLAN (Virtual Local Area Network) configuration on the switch is correct; if the printer is on a different VLAN, the user might not access it.
• Secondly, check for any port security features that might be limiting access, such as MAC address filtering, which could be preventing the user's machine from connecting to the printer.
• Lastly, inspect the ACLs (Access Control Lists) to make sure that the user's network permissions include printer access.

Key Points to Check on the Switch:

• VLAN Configuration
• Port Security Settings
• ACLs for Network Permissions

Answer 2

To resolve the printer access issue, check the switch port configuration, Access Control Lists, and ensure that the user has the necessary printer permissions.

Step-by-step explanation:

If one user cannot access the printer but can access the internet, while another user on the same floor and department can access both, there are several aspects you should check on your network switch to troubleshoot the issue:

• Port Configuration: Ensure the switch port to which the user is connected is configured correctly and has access to the printer's VLAN if your network is segmented into VLANs.
• Access Control Lists (ACLs): Verify that the Access Control Lists are properly set up to allow the user's device to communicate with the printer.
• Printer Permissions: Check that the user's account is granted the necessary permissions to access the printer within the network settings.

These steps should help to diagnose and resolve the access issue. It is crucial to ensure the user's port has the right configurations, that ACLs haven't been mistakenly configured to block access, and the user has appropriate permissions set in the network to print.