Question

Harlose Suits faced a lot of complaints from customers when its recent batch of goods was dispatched. The employees at Harlose Suits, hence, had to rework on the returned items, and in some cases, the company had to even replace the faulty goods. In this case, the costs incurred by Harlose Suits are an example of _____. a. prevention costs b. internal failure costs c. external failure costs d. appraisal costs

Answer 1

c. external failure costs

Explanation

External failure costs are those costs incurred due to product failures after they have been sold and used by the customers to which such product are sold too. Although there are insurance policy ready to cater for this kind of loss incurred. The insurance Policy is called "Product Liability Insurance"