Question

Now Ray has had the tires for two months and he notices that the tread has started to pull away from the tire. He has already contacted the place who sold the tires and calmly and accurately explained the problem. They didn’t help him because they no longer carry that tire. So he talked with the manager and he still did not get the tire replaced. His consumer rights are being violated. Pretend you are Ray and write a letter to the company’s headquarters.

Here are some points to keep in mind when writing the letter:


Include your name, address, and account number, if appropriate.


Describe your purchase (name of product, serial numbers, date and location of purchase).


State the problem and give the history of how you tried to resolve the problem.


Ask for a specific action.


Include how you can be reached.

Answer 1

John Jewell.

54, Alabama county, Nevada

To the manager,

Trump Tires Company.

22nd of may 2020.

Hello Clark Kent,

I'm writing to express my displeasure with your company's violation of my consumer's right. I do not wish to take this issue further than it should.

Two months ago, I bought two brand new tires of your brand from Derek utilities store, a local utilities store here in Alabama county. The product are both Roller 320 GT with serial numbers 320/2341 and 320/2342, bought on the 3rd of march 2020. The product warranty as stated on the product was for a year but two months down the line, the threads had started to pull away from the tire. I contacted the store staffs but they weren't forthcoming with any help; citing that they no longer carry the tire. Also, I've tried reaching the store's manager and he gave no replacement.

I would appreciate for the store to be contacted by your company and arrangements to be made for replacements for those tires as soon as possible.

You can reach my by my cell phone number +1234567890 or contact me by email through this email address

I'll be expecting your soonest reply and thanks in advance. Do have a nice day sir.

With regards,

John Jewell.