Question

Aliana is supposed to get back to customer with an answer about a refund by the end of the day, but she won't have all the approvals she needs to process the refund

by that time. What should she do?
A. Tell the customer that she should have called about the problem earlier
B. Explain to the customer that her bosses are the ones that are taking forever
C. Apologize to the customer and say that she will call her tomorrow with an update
D. Call the customer only when she has processed the refund

Answer 1

Answer: C

Explanation: It would be the most responsible and polite thing to do, not just call out someone else or leave the customer expecting a call.