Question

A user has called the company help desk to inform them that their Wi-Fi enabled mobile device has been stolen. A support ticket has been escalated to the appropriate team based on the corporate security policy. The security administrator has decided to pursue a device wipe based on corporate security policy. However, they are unable to wipe the device using the installed MDM solution. What is one reason that may cause this to happen?

Answer 1

The software can't locate the device

Step-by-step explanation:

The device wasn't properly setup in order for the software to locate it.