Isabella went to city hall to submit a variance request for a deck on the second story of her home. She wants this deck because her neighbor, Yousef, just built a wall between their properties for privacy but this wall has obstructed the Isabella’s view of the valley below. Upon entering the permits office, Isabella sees Yousef working behind the counter. She worries he may drag his feet in approving the variance for her deck or even deny it for his own aims, i.e., that he wants to maintain his personal privacy. This situation exemplifies the ______.
a. Wilson’s theory of tasks
b. principal-agent problem
c. standard operating procedure problem
d. incentivizing problem