Question

Identifying Constraints of Communication Channels

Strategically selecting a communication channel means that you choose the communication channel that is best able to meet your work objectives. This process involves evaluating three qualities of communication channels: richness, control, and constraints. Richness involves two considerations: the level of immediacy and number of cues available. Control refers to the degree to which communications can be planned and recorded, thus allowing strategic message development. Constraints refer to the practical limitations of coordination and resources.

You will evaluate communication channels in terms of richness, control, and constraints.

Answer 1

When evaluating communication channels, it's important to consider their richness, control, and constraints. Different channels have varying levels of these qualities, such as face-to-face conversations being high in richness but low in control.

Step-by-step explanation:

When evaluating communication channels, it's important to consider their richness, control, and constraints. Richness refers to the level of immediacy and number of cues available, while control refers to the degree of planning and recording. Constraints, on the other hand, are the practical limitations of coordination and resources.

For example, a face-to-face conversation has high richness as it allows for immediate feedback and a wide range of cues such as body language and tone of voice. However, it may have lower control as it cannot be easily planned or recorded. It also has constraints in terms of coordination and resources, such as the need for both parties to be physically present.

On the other hand, an email has lower richness as it lacks immediacy and cues, but it offers higher control as it can be planned and recorded. It also has fewer constraints in terms of coordination and resources, as it can be sent and received at any time.