Question

Michelle loves to participate in online forums. She enjoys interacting with other people. She recently joined an online community hosted by a company. Michelle loves the company's products and often reads other people's posts. Recently, somebody posted a negative review of a new product on the forum. A representative immediately responded. The representative apologized for the problem and said the firm would reimburse the angry customer. This ability Michelle has to communicate with other consumers and the company through this online forum is an example of what characteristics?

Answer 1

Connectivity

Step-by-step explanation:

Connectivity is the ability of an individual to establish bonds with others. It satisfies the need for companionship that is inherent in all societies.

Michelle embodies this by participating in online forums and affinity for relating with other people.

Through this company's forum a customer raised a complaint that was resolved by a representative.

Michelle's ability to communicate with other customers and the company is an example of connectivity characteristics.

Answer 2

Connectivity

Step-by-step explanation:

This characteristic of Michelle is called "connectivity". This is because we can see that it has a facility to communicate quickly and efficiently promoting a bridge between the consumer of a product and the company that manufactures that product. This point that Michelle establishes, provides a connection between these two factors, promoting a better relationship between producer and consumer.