Question

Carol asks guests to complete a customer satisfaction survey before they leave the resort. In addition to asking for demographic information and 1-10 ratings on aspects of the stay at the resort, the survey asks guests for suggestions on what types of services they'd like to see at the hotel. Carol most likely intends to use this information as part of a(n) ________ system.

Answer 1

CUSTOMER RELATIONSHIP MANAGEMENT

Step-by-step explanation:

In simple words, Client relationship monitoring refers to the approach to maintaining an engagement between a organization and existing and potential clients. It utilizes data analytics on the experience of consumers with a corporation to strengthen corporate connections with clients, concentrating primarily on customer care and eventually increasing revenue growth.