Final answer:
To test the airline's claim, we conduct a hypothesis test. The null hypothesis is that the no-show rate is equal to or greater than 5%, and the alternative hypothesis is that the no-show rate is less than 5%.
Step-by-step explanation:
To test the airline's claim, we need to conduct a hypothesis test. The null hypothesis (H0) is that the no-show rate is equal to or greater than 5% (p ≥ 0.05). The alternative hypothesis (Ha) is that the no-show rate is less than 5% (p < 0.05).
Using the given data, the sample percentage of no-shows is 19/420 = 0.0452 (rounded to three decimal places). We need to calculate the test statistic and compare it to the critical value to make a decision.
To calculate the test statistic, we can use the formula: z = (p - P) / sqrt((P * (1 - P)) / n), where P is the hypothesized no-show rate (0.05), p is the sample percentage, and n is the sample size.
Plugging in the values, we find the test statistic to be approximately -2.574. The critical value for a one-tailed test with α = 0.01 is -2.326.
Since the test statistic (-2.574) is less than the critical value (-2.326), we reject the null hypothesis.
Therefore, we have sufficient evidence to conclude that the no-show rate for passengers is indeed less than 5% based on the sample data.