Question

The CIO of the company has asked you as IS Manager to investigate the implementation of a new information system dealing with the handling of customer service. The CIO hands you a very good and extensive list of User Requirements that has been designed through a long analysis process developed with the user areas and asks you to analyze and recommend one of the following implementation options:

-SaaS (cloud-based, multi-tenant)
-Acquire a packaged, ready-made system from a vendor
-Develop the system internally with your own resources
-Any other implementation options.

Briefly describe and analyze the noted options above, with a good list of advantages and disadvantages, and then include your well-detailed recommendation for implementation.

Answer 1

Check the explanation

Step-by-step explanation:

After going through the User Requirements:

1. We would choose SaaS if we need any of the following according to the User Requirement :

• Scalable usage
• Flexible Payment options
• Automatic Updates
• Accessibility and Persistence

2. We would get a ready made system from a vendor if:

• The product of the another vendor satisfies all the user requirement.
• The product purchase would incur profit.

3. We would develop the system internally with our own resources if :

• The data and information provided by the client is of high privacy.
• There is no available product in the market which would satisfy the user requirement.

4. We would go for any other implementation options, if none of these satisfies.