Question

Imagine that you are a salesperson in a major department store. Though you might not actually believe it, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, you often experience

Answer 1

cognitive dissonance.

Step-by-step explanation:

Cognitive dissonance occurs when an individual displays conflicting ideas or notions about an action which results in psychological breakdown because of that. People with a different notion about an idea tend to become psychologically uncomfortable until the inconsistency is resolved. This arises when people have a belief that contradicts with an information that is widely accepted, they try to resolve the conflict to reduce the psychological trauma. Trying to cope with those seemingly opposite ideas could be mentally stressful as you are being compelled to accept things that are not in line with your beliefs.

Answer 2

Answer: COGNITIVE DISSONANCE.

Explanation: COGNITIVE DISSONANCE refers to a CONFLICT or ANXIETY resulting from inconsistencies between one's beliefs and one's actions or other beliefs. An example of cognitive dissonance is when an individual smoke knowing that smoking causes cancer, they are in a state of cognitive dissonance.

In this question, cognitive dissonance is the salesperson not agreeing with a fact "customers are always right" but acting in a capacity to enable the agenda that customers are right.