Question

An electronics manufacturer in Norway has developed a training program to train its support staff in foreign markets on the repair and maintenance of its products. The firm also ensures that there is enough stock of spare parts in all its distribution centers. According to the Product Component Model, the company is making improvements in the ________ component of the product.

A) coreB) support servicesC) packagingD) designE) global

Answer 1

B. Support service

Step-by-step explanation:

The support service component is made up of activities like repair and maintenance services of products sold by the organization, installation, delivery, warranty information, training and instructions on how to use the product and so on. By training support staff and stocking the distribution centers with spare parts for repairs, maintenance and installation amongst others, the electronic manufacturer company is improving in its support service component.

Answer 2

The correct answer is B) support services.

Step-by-step explanation:

The main purpose of this model is to provide knowledge to collaborators so that they can provide the support service in the correct way. When any breakdown occurs in the electronic products, the buyer goes to the service centers recognized by the manufacturer in order to solve the problem with the product, for which it is necessary to train all the personnel looking for an effective and quality.