Question

Danielle, a help desk technician, receives a call from a client. In a panic, he explains that he was using the Internet to research a new product when his computer emitted an alarm accompanied by a warning that a site had blocked his computer and that information was being stolen from the computer. The message included a phone number and a note to call the number within five minutes so that engineers could walk him through the removal process. ​ What has happened to the customer computer?

Answer 1

The customer's browser has been hijacked by some attackers may be.

Step-by-step explanation:

According to customer's explanation there is possibility that that his data may be stolen and he has to disconnect computer from network and then call given number in order to get back his data.