Question

Since Al's Auto Parts has had trouble with its windshield wiper manufacturer in the past, it is requesting a guarantee from the company before it will place another order. Which of the service quality dimensions is being addressed in this scenario?a. responsivenessb. ethicsc. tangiblesd. assurancee. Empathy

Answer 1

Assurance

Step-by-step explanation:

• Assurance refers to the financial inclusion of compensation for goods and services. Assurance is partly different from insurance, the guarantee is applied partially for an unlimited period.
• Lack of trust due to past experience is what the company wants. Guarantees or insurance are usually provided to reassure customers. In this scenario it is possible to request a guarantee before the next order is issued.