Answer:
There are number of recommended actions that will be helpful in turning his negative attitude to positive and are as under:
- Discuss with Terry, whats the issue?
- Help him as much as you can.
- Monitor his attitude.
- Try to be supportive.
- Appreciate for little progress
Step-by-step explanation:
The first thing is you must know what his issues actually are and then recommend him the solution that will help him best to solve the problems.
Trying to help him will alter his mentality and this is best cure for depressed personalities. People who are facing hardships often become bit negative and rude due to disturbance in their life.
Monitoring his attitude will help you know what he is doing and what must be right course of action after monitoring his attitude.
Furthermore, supporting him in problematic situations will uplift his motivation which will reflect his positive attitude at work later.
Modern researches says that appreciating task performed by the employees uplift the motivation and hence the productivity increases.