Answer:
B) distortion
Step-by-step explanation:
Distortion in communication refers to the alteration of the original massage. It is also a change, twist, misinterpretation, exaggeration,misleading account or impression that makes information or a massage appear differently from the original one.
When massages pass from one person to the other, the chances of the massage been distorted are very high because everyone will give account or say the massage in a way he or she understands. As a result of this there are tendencies of adding and reducing from the massage or even misinterpreting the massage entirely.