Answer:
B. Impersonality
Step-by-step explanation:
One of the main characteristics of bureaucracy from a sociological perspective is that of impersonality. Impersonality refers to a way of behaving in which a person in a bureaucracy behaves according to a role that is given to him, and not according to his own personal uniqueness. This ensures that behaviour remains predictable and regular, and that people are not influenced by their own personal biases.