Question

Why should you be careful when including non-oral cues such as all caps and

exclamation points in your messages?

They are not words.

They are special characters.

They could be mistaken for hostility.

The receiver may not know what they mean.​

Answer 1

They could be mistakes for hostility

People can’t see what you’re saying they can only read it so your receiver may take it as you yelling rather than being excited for something