Answer:
The answer is False.
Step-by-step explanation:
Refusing routine requests is a message strategy used by businesses to respond to issues that they do not plan to resolve.
Sometimes, this messages are automated such that when such routine request are sent in by a customer, the system responds back with an already encoded message that does not promise to reply the query.
This response is usually courteous and laced with positive language in order to help assuage the customers grief.
The case is different here because there is a promise to respond when Becky Chen added "I will contact you next week regarding the date and time of our next grand opening ceremony".