Question

Two roommates both registered for a marketing class, but each registered for a different section with different instructors. At midterm, the student in Dr. Fred’s class found the professor so boring that he was thinking of changing his major to accounting. The other roommate, in Dr. Clark’s class, thought the instructor was charismatic and engaging, and looked forward to going to class every day. This difference in instructors demonstrates:________.

Answer 1

that customer service depends on employee actions

Step-by-step explanation:

Employees' behaviors have a great effect on overall customer satisfaction regardless of customers' gender, nationality, and purpose of visit, number of visits, and length of stay. Results of the current study revealed that all employees ' behaviors, either negative or positive, are highly correlated to the customers ' overall satisfaction.