Question

The Cabin Retreat is a chain of hotels where part of its employees' monthly bonus depends on customer satisfaction. Ninety percent of the incentive is based on performance and the remaining ten percent is based on customer satisfaction ratings and the quality of service. In this case, The Cabin Retreat is committed to _____.

Answer 1

total quality management

Step-by-step explanation:

• Based on given question, in this case, it can be said that Cabin Retreat is committed to total quality management .
• This includes the efforts of all companies to create an environment where all their customers are able to get good prices on demand products and services. This makes the employee's salary dependent on customer satisfaction, forcing employees to push for this high-quality company and Service.