Question

Jamie Dimon, the CEO of J.P. Morgan bank, wanted to clarify his position on "racism and intolerance" after events in Charlottesville, VA. He sent a message to all employees, saying in part, "Racism, intolerance and violence are always wrong. The equal treatment of all people is one of our nation's bedrock principles. There is no room for equivocation here. ... It is a leader's role, in business or government, to bring people together, not tear them apart." This is an example of ________ communication.

a. external
b. downward
c. upward

Answer 1

B. Downward

Step-by-step explanation:

There are various forms in which information is communicated in and around an organization. One of the method as seen here is the downward form of communication. Downward communication occurs when information flows from the top management or top of the organization hierarchy to the bottom of the organization hierarchy. It is when information passes from the superiors or leaders to the subordinates. In this scenario, the CEO passes information to all his employees (subordinates) concerning racism and violence.