Question

Harrison Corp. wants to raise its level of service to enhance customer experience. The board of directors sent out an email containing a message of encouragement directed toward the employees. In the context of formal communication channels, this scenario illustrates _____. Question 4 options:

Answer 1

Downward communication

Step-by-step explanation:

Downward communication in a formal structure is the flow of information in terms of orders, appreciation, encouragement from higher authority to subordinates across the organization.

Upward communication in the form of feedback and problems flow from lower level employees to upper level. Here, the board of directors are top level employees who have passed the message to the employees to raise the level of service. This is a form of downward communication.