Answer:
C. Benchmarking
Step-by-step explanation:
Benchmarking is a systematic process that involves measuring the performance of a company's product or service against another company's product or service assumed to be the best in the industry. It involves comparing the way a business run its operations with the best business operations in the industry. In this case, Denzi carried out a benchmarking process by comparing its online application with a popular one, most likely the best in the industry given it's popularity.