Answer:
47.5% of lightbulb replacement requests numbering between 63 and 83
Explanation:
The Empirical Rule(68-95-99.7 rule) states that, for a normally distributed random variable:
68% of the measures are within 1 standard deviation of the mean.
95% of the measures are within 2 standard deviation of the mean.
99.7% of the measures are within 3 standard deviations of the mean.
In this problem, we have that:
Mean = 63
Standard deviation = 10
What is the approximate percentage of lightbulb replacement requests numbering between 63 and 83
63 is the mean
83 = 63 + 2*20
So 83 is two standard deviations above the mean.
The normal distribution is symmetric, so 50% of the measures are above the mean and 50% below the mean.
Of those above the mean, 95% are within 2 standard deviations of the mean.
So
0.5*95% = 47.5%
47.5% of lightbulb replacement requests numbering between 63 and 83