Question

Deanna is a new medical assistant in the office in which you work. She does not understand the matrix for making appointments. On her second day at work, she is on her own to make appointments, because the person who usually makes appointments is out with a sick child. Deanna makes two appointments in each slot as she did in her previous place of employment instead of the one that should have been made using the matrix. How will this affect the patients who are being seen for the next few days? What will this mistake do to public relations in the office?

Answer 1

Due to Deanna's error in appointment scheduling by overbooking slots, patient wait times may increase, leading to frustration and a negative impact on the office's public relations.

Step-by-step explanation:

Deanna's misunderstanding of the appointment matrix and her actions of making two appointments in each slot rather than one will likely lead to overbooking and longer wait times for patients. This could result in patients feeling frustrated, potentially compromising the quality of care due to decreased time spent with each patient, and putting additional pressure on the healthcare providers and staff. As a result, such a mistake could adversely impact public relations in the office. Patients may perceive the office as disorganized or disrespectful of their time, which could lead to negative reviews and a damaged reputation.

Answer 2

The mistake made by Deanna in her new place of employment will negatively affect the patients for the next few days as well as public relations in the office.

Step-by-step explanation: