Answer:
d. define
Step-by-step explanation:
DMAIC is an acronym for Define, Measure, Analyze, Improve and Control is a data-driven improvement cycle used for improving processes and driving Six Sigma projects.
Important tools used in the define phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) process include;
- A project charter.
- A description of customer requirements.
- Process maps.
- Voice of the Customer (VOC) data.