Answer:
9.17
9.78
Explanation:
Solution:-
a)
The following information is provided:
Case 1:
- Service rate ( μ ) = 12 customer per hour ( 60 minutes per hour / 5 minutes time per customer )
- Arrival rate ( λ ) = 10 per hour
- Number of servers ( s ) = 2
- Initially determine the value of utilization ( ρ ):
ρ = λ / s*μ
ρ = 10 / 2*12
ρ = 0.4167 - 41.67%
- Determine the values of L, Lq , W and Wq. using the given formulas in the spreadsheet attached. Figure 1
- Figure 2 expresses the result of all the calculations.
Case 2:
- Service rate ( μ ) = 12 customer per hour ( 60 minutes per hour / 5 minutes time per customer )
- Arrival rate ( λ ) = 5 per hour
- Number of servers ( s ) = 1
- Initially determine the value of utilization ( ρ ):
ρ = λ / s*μ
ρ = 5 / 1*12
ρ = 0.4167 - 41.67%
- Determine the values of L, Lq , W and Wq. using the given formulas in the spreadsheet attached. Figure 3, expresses the results
- Comparing the outputs of both the cases we see that next year's system yields smaller values of L; however, the values of Lq, W ,Wq are higher for next year as compared to last years.
W for the current year = 0.24
Mean arrival rate ( λ ) = 5 per hour
Number of servers ( s ) = 1
- Determine the value of service rates ( μ ) that would provide W = 0.24 hrs. Use the given formula:
W = 1 / ( μ - λ )
μ = 1 / W + λ
μ = 1 /0.24 + 5
μ = 9.17 customers per hour
- Hence, its concluded that the required service rate is 9.17 customers per hour.
c)
Consider the value of μ is adjustable now. Now find the value of μ such that it takes the value of "Wq" from current year.
Wq for the current year = 0.10667 hours
Mean arrival rate ( λ ) = 5 per hour
Number of servers ( s ) = 1
- Determine the value of service rates ( μ ) that would provide Wq = 0.10667 hrs. Use the given formula:
Wq = λ / μ*( μ - λ )
Wq*μ^2 - Wq*λ*μ - λ = 0
0.10667*μ^2 - 0.53335*μ - 5 = 0
- Solve the quadratic and obtain values of (μ):
μ = 9.78 , -4.78
- The negative value of μ is discarded while the positive value μ = 9.78 customers per hours is the required service rate.