Question

our company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________. communication negotiation coercion participation manipulation and cooptation

Answer 1

Communication is the method selected.

Step-by-step explanation:

Communication is an educative tool and communicating the idea of a change will help reduce employee resistance on two levels. The first is that it will curb the effects of misinformation and poor communication: If employees are brought up to speed on the full facts, that will clear up misunderstandings and resistance should subside. The second advantage of communication here is that it can help "sell" the need for change by packaging it properly.