Answer:
conflict caused by the hardware store adopting "scrambled merchandising" marketing.
Step-by-step explanation:
Scrambled merchandising occurs when a shop sells a good that is not the usual type of products it sells. A store owner may adopt scrambled merchandising to utilise unused space or to increase bottom line.
When a store owner sells many unrelated goods it gives the buyer the impression that the seller does not specialise in a particular type of product.
The conflict in this case arises through scrambled merchandising. A hardware store starts to sell ice cream like our own business.